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Community Support Connections

COMMUNICATIONS AND RESOURCE DEVELOPMENT COORDINATOR, Permanent, Full Time

Estimated Start Date: September 18, 2023

35 hours per week, $22.71 per hour (Monday – Friday)

At Community Support Connections, we wake up each morning energized about the difference we make in the lives of our clients; people who could be your parents, grandparents, friends, or neighbours. Working with hundreds of amazing volunteers, donors, and community partners, we provide a wide range of community supports for older adults and people with different abilities to help them live at home with independence and dignity – something we all deserve. We are truly caring and client-centered, and are constantly innovating; looking for new and better ways to provide the best care and supports possible.

Passion and commitment permeate everything we do. Driven by our values, we treat our clients, volunteers, donors, and each other, with dignity and respect. We recognize that diversity is the foundation for understanding the needs of our stakeholders. We believe the best way to serve our clients and volunteers is to create an environment and culture that empowers our staff to be as productive and happy as possible.

That includes: Versatile work options including flexible hours or work from home hybrid Generous benefit days and group RRSPs Competitive health and dental benefits Access to our Employee and Family Assistance Plan (EFAP) On-site hot lunch options from our own kitchen Free parking If what we do resonates with your core values, then we want to hear from you!

The Role: Working with the Director, Revenue Development, the Communications and Resource Development Coordinator (CRDC) contributes to the mission of Community Support Connections by developing and distributing both internal and external communication materials to increase public awareness of the agency; complements the agency’s fundraising and appreciation events and initiatives, and supports communications projects across the agency. This involves building relationships with community partners and stakeholders and assisting with coordinating fundraising and appreciation events, directing content and preparing communication materials and grant applications, performing research, attending conferences and workshops, and other communications duties.

Who You Are: Our ideal candidate works independently with minimal support, is nimble, and brings creativity and fun to their work. You get excited about hearing and sharing our client, volunteer, and donor stories to inspire others to get involved. You love to take a project from concept to publication. You are organized, able to multitask and prioritize in an environment where we plan ahead but things always come up. You stay on top of regular duties, seeing projects through to completion with minimal support, and lead agency communications by identifying opportunities and suggesting solutions and new ways to reach our audiences. You find new ways for us to connect to our audiences based on your research and best practices. You are an internal and external communications champion, a strong advocate for organizational culture and values, and committed to working collaboratively with all staff and teams. You are passionate about making positive change in our community, love working as part of a responsive and ever-changing team, excited about supporting the older adult community and happy to go ‘above and beyond’.

Responsibilities

Communications

Develops and delivers strategic content calendar and communication materials based on organizational priorities, ensuring diversity and inclusion are considered in work Manages social media channels for agency and supports/leads fundraising events Manages website(s) including regular content reviews and updates Conducts stakeholder interviews, creating print and video stories editing with iMovie Directs and creates newsletters, press releases, and traditional media and online advertisements Performs graphic design, document layout, and proofreading in the preparation of written materials Works with various departments to prepare service and volunteer specific materials Builds connections with community partners to ensure community relationships are developed, enhanced, and nurtured to help the work of the agency Conducts research on best practices regarding communications, PR and marketing to support Community Support Connections’ communications strategy Develops, tracks, and reports analytics for websites, social media, and other initiatives Attends workshops, conferences, and networking events with community partners to build community support Completes continuous learning to stay on top of new platforms and role related legislation

Fund Development

Develops content for fundraising event websites and social media channels to support ticket sales and sponsorships Creates invitations, advertisements, and other supporting materials for recognition and development events Composes grant applications for operating and capital needs based on organizational priorities Provides on-site event day communications support on relevant channels and websites, assists larger team with set up and tear down

Education/Qualifications

Post-secondary degree/diploma in Communications, Marketing, Public Relations, Event Management, Website Design and Management, Graphic Design, or other related field preferred

2-3 years in similar role

Technical Skills and Knowledge

Experience with graphic design and web development Advanced user of Adobe Suite (InDesign, Photoshop, Illustrator, Premier) Videography and editing on a Mac Capacity to quickly and accurately prepare a variety of documents and correspondences utilizing advanced features of software such as MS Office, SharePoint, Adobe Suite, and WordPress/HTML Strong organizational, project management, and problem-solving skills, complemented by multi-tasking abilities and attention to detail Commitment to handling confidential material and information with discretion Excellent organization, communication and interpersonal skills Knowledge of the non-profit/charitable sector, more specifically the older adult sector, is an asset

Working Hours and Environment

Willing and able to work occasional evenings and weekends for prescheduled committee meetings or events Extensive computer and telephone use Willing and able to split work between home and main office, based on agency need On-site for event days to provide communications and event support

Application Information

Please submit your resume and cover letter highlighting the unique attributes you bring to the position by noon on August 25, 2023.

Prefer candidates to apply through our Career page at: https://communitysupportconnections.org/careers/

We are happy to accommodate the needs of qualified applicants in all parts of the recruitment and assessment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you are contacted for an interview and anticipate needing accommodations for any part of the recruitment process, please let us know in advance how to best meet your needs.

Check out communitysupportconnections.org to learn more about our programs and services! You can also find us on Facebook, Twitter and LinkedIn!

Description of Organization: Community Support Connections provides life-changing services for our clients, allowing many people to stay in the comfort of their homes. We help give them the independence and dignity we all want in life. The services we offer are customized to a diverse client group that includes caregivers, older adults, people with diverse abilities, and anyone in between.

Community Support Connections offers services under four areas: Nutrition, Physical Health, Social Well-Being, and Help at Home.

Website Link: https://communitysupportconnections.org/

Community Support Connections

DONATIONS ADMINISTRATOR Permanent, Full Time Estimated Start Date: September 5, 2023

35 hours per week, $22.71 per hour (Monday – Friday)

Can you leap tall buildings in a single bound? Are you faster than a speeding bullet? We want to know what your superpower is and give you the opportunity of demonstrating it at Community Support Connections.

That includes:

Versatile work options including flexible hours or work from home hybrid
Generous benefit days and group RRSPs
Competitive health and dental benefits
Access to our Employee and Family Assistance Plan (EFAP)
On-site hot lunch options from our own kitchen
Free parking

If what we do resonates with your core values, then we want to hear from you!

Working with the Director, Revenue Development, the Donations Administrator supports the growth of the development program through detail-oriented research and data management, new ideas to fit into our continuous quality mindset, and an appreciation for the impact our donors make in the lives of our clients.

Tasks and Responsibilities

Ensuring high levels of satisfaction amongst Community Support Connections’ donors by maintaining positive ongoing relations in a timely manner to ensure engagement levels remain high
Creating, printing, and mailing donor thank you letters and other regularly scheduled communications
Coordinating fundraising campaigns including securing vendors, supplies, drafting copy, designing supporting materials, and ensuring distribution
Maintaining donor records to support increased donor engagement and stewardship amongst the fundraising team
Referring qualified donors to team members to action items based on our Donor Stewardship Framework
Ensuring donors are recognized based on our Framework, working with communications staff to feature donor stories and gifts
Working collaboratively with external fundraising vendors to complete donor acquisition campaigns, and larger appeals
Creating and distributing regular donor and donation reports to the fundraising team and senior leadership, producing monthly and quarterly reports in a timely manner

Education/Qualifications

Post-secondary diploma/degree, or combination of related education and experience
Experience using software, databases and customer managed relationship (CMR) programs an asset
Advanced Microsoft Office skills
Detail oriented with a strong focus on accuracy and attention to detail
Excellent communication and interpersonal skills
Experience with older adults, volunteers and/or persons with diverse abilities an asset
Valid Driver’s License and daily access to a safe, licensed and reliable vehicle for business-related travel
Ability to speak languages other than English is an asset

Working Hours and Environment

Willing and able to work occasional evenings and weekends
Extensive computer and telephone use

Application Information

Please submit resume and cover letter highlighting the unique attributes you bring to the position by 12 noon on August 15, 2023.

To apply go to: https://communitysupportconnections.org/careers/

Check out communitysupportconnections.org to learn more about our programs and services! You can also find us on Facebook, Twitter and LinkedIn!

Description of Organization: Community Support Connections is a Waterloo Region-based not-for-profit that promotes the health of the whole person – mind and body – through our support services. We are dedicated to enabling local older adults and people with different abilities to live happily and healthy in the comfort of their own homes. Bolstered by almost 500 volunteers, we provide an holistic approach to ageing well at home, offering physical, mental, and emotional supports through 12 different programs strategically focused into four main areas of service: Nutrition, Physical Health, Social Wellbeing, and Help at Home.

Website Link: https://communitysupportconnections.org/

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MANAGER, NATIONAL EVENTS AND CHAPTER DEVELOPMENT

Reports to: National Director of Development
Department: Development
Location: Waterloo, ON (National Office)
Status: Permanent, Full Time
Salary range: $(58,344 to 68,952)

Purpose:
The Chapter Development department supports more than 150 fundraising events and 30 active communities across Canada with their strategic planning, volunteer recruitment and retention, and advocacy/awareness activities. The Manager, National Events and Chapter Development oversee all departmental activities and acts as a liaison and relationship builder between HSC and the Huntington disease community and chapter leaders.

Key Accountabilities:

Planning & Leadership
• Communicates effectively within the organization as well as with volunteers and external stakeholders
• Maintains a high level of employee performance through coaching, mentoring and evaluation
• Ensures individual work plans are created to achieve or exceed operational goals
• Responsible for the annual business planning and budget development for the events portfolio
• Analyzes and reports on portfolio results related to budget
• Anticipates risks and opportunities and is able to make critical decisions
• Has a long-term vision and aligns decisions strategically
• Develops and updates formal departmental policies and procedures
• Collaborates on projects and events interdepartmentally

Event Management
• Responsible for developing, and achieving departmental fundraising targets
• Project manager, directly responsible for planning and execution of HSC’s community-attended national events portfolio, including but not limited to:
biennial National Conference, biennial Community Education Forums (multi-site educational events, and Annual President’s gathering
• Primary liaison for YPAHD (Young People Affected by Huntington disease), assisting in developing HD Youth programming and strategic direction, including project management of YPAHD Day and Regional YPAHD Days
• Understand and develop provincial gaming policies, preventing violations and seizing opportunities when possible Strategic development of fundraising events portfolio
• Attend planning meetings & events when possible/appropriate

Volunteer Management
• Primary contact between HSC and the volunteer community
• Support the establishment of fundraising volunteer development sessions while facilitating increased information sharing

Key Competencies:
• Participative approach to leadership and managing teams
• Excellent communication and presentation skills (written and verbal)
• Strong strategic acumen
• Budgeting and setting fundraising goals
• Ability to balance multiple deadlines
• Networking and relationship building, Collaborative and able to work in a fast-paced environment

Specific Requirements:
• 5+ years experience in event management with a proven record of success
• 2-3 years experience in volunteer management 2-3 years supervisory experience
• Degree or diploma in related field
• Fundraising certificate/education preferred
• Proficient with the Microsoft Suite programs
• Proficient with event management tools and software
• Hands on budgeting experience including setting fundraising targets
• Experience with conference management ideal

Other:
Occasional evenings and weekends with some travel to events/meetings.
*As with all HSC positions, core responsibilities are subject to change as needs require.

To apply:

Resumes with cover letters can be emailed (until position is filled) to:

HR@huntingtonsociety.ca

Please enter “Manager, National Events and Chapter Development” in the subject line of your email. Thank you for your interest – only qualified candidates selected for interviews will be contacted.